Client Care Advisor

Michelle Denny Recruitment

Posted 14 hours ago, valid for a month

Diss, Norfolk IP22 4LP, England

Full Time

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Sonic Summary

Michelle Denny Recruitment is seeking a motivated administrator for the role of Client Care Adviser at a reputable legal organization in Diss.
The position offers a competitive salary of up to £26,000 per annum, with a Monday to Friday work schedule.
Key responsibilities include liaising with prospective clients, managing caseloads, and ensuring exceptional client care throughout their journey.
Candidates should possess strong organizational skills, proven relationship-building abilities, and relevant experience in a similar office environment.
Excellent communication skills, both verbal and written, are essential for this role.

We at Michelle Denny Recruitment are looking for a motivated administrator to take the role of Client Care Adviser for a reputable legal organisation in Diss. The company are offering a competitive salary of up to £26,000pa, with Monday to Friday working days. In this role, you'll have the opportunity to liaise with prospective clients, manage your own caseload, and ensure the delivery of outstanding client care. You'll be making good use of your exceptional communication skills and your proactive approach will help clients calling in, who will need your assistance and guidance, right through their customer care journey. What you'll be doing:

Liaising with prospective clients to secure and administer new instructions
Collecting and validating client information for the set up of new cases
Liaising with medical and rehabilitation partners to progress clients' cases
Keeping clients updated of key events and appointments
Speaking with witnesses and other relevant parties

What you'll need to be/have:

Strong organisational skills and the ability to manage and prioritise your own work
Proven ability to build relationships with both internal and external partners
Excellent call handling skills and customer service abilities
Comfortable making quick and accurate decisions
Relevant experience gained from working in a similar office environment
A confident verbal and written communicator

Please contact Julie Cloke in the first instance if you feel you have what this job needs or simply apply online, if you love the sound of it!

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