- Carefully handle and evaluate incoming FNOL cases, making sure all information is accurate and complete.
- Communicate with clients, policyholders, and team to gather the necessary details for processing claims.
- Use your FNOL expertise to mentor and guide fellow team members, boosting the team's overall skillset.
- Work closely with other departments to improve processes and make customers' experience even better.
- Keep precise records and documents, sticking to both regulatory requirements and company's standards.
- Key holder for opening and closing the office at the start and end of a shift (hours to be discussed).
- Previous experience as a Claims Advisor, focusing on FNOL within the insurance industry.
- Deep knowledge of FNOL processes, insurance policies, and handling claims.
- Great communication skills to interact smoothly with clients, colleagues, and external partners.
- Ability to thrive in a fast-paced setting without compromising attention to detail.
- Leadership qualities to support and guide newer team members.