Michelle Denny Recruitment are thrilled to be working again with Lancaster Gate Assistance in their search for a First Notification of Loss (FNOL) Advisor. Are you passionate about helping people and looking to make a real difference in customer service? As a FNOL Advisor you’ll be the first point of contact for customers in need, providing guidance and support when they need it most.The salary is £23,500pa, depending on experience and comes with regular bonuses and perks too. Hours are 37.5 per week, Monday to Friday, with only one in four Saturdays needed (and you’ll get a full day off during that week!). Lancaster Gate Assistance is a dedicated Motorcycle Claims, Hire and Repair solution for the Motor Insurance Industry and if you are looking for a job that doesn't suck the life out of you, you could be in luck because this modern industry leader is hiring. LGA are all about providing exceptional service to customers with their fresh and dedicated approach. The team is made up of diverse and friendly individuals who are passionate about helping customers get the support they need when life throws a two-wheeled accident curveball. As an FNOL Advisor, you’ll manage the initial claims process for customers involved in motor vehicle incidents, delivering an exceptional experience from start to finish. You’ll handle inbound calls, record incident details accurately, and provide compassionate, timely assistance to our customers. Your role is essential in ensuring smooth claims processing, reassuring our customers, and helping them get back on the road (and their motorbikes...) at the earliest opportunity. The basics of what you’ll be doing:

Customer Assistance: You'll be the first point of contact for customers reporting motor accidents/incidents, offering empathy and support.
Claims Processing: Gather all essential details and log accurate information to expedite claims efficiently.
Guidance and Solutions: Provide clear guidance on next steps, manage expectations, and offer solutions where possible, including arranging the safe delivery of hire vehicles whilst their bike is off the road.
Collaborate: Work closely with the claims team to ensure seamless case handling and resolution.
Maintain Quality: Deliver service in line with regulatory standards and company policies, by using the in-house system to accurately keep all the important claim details up to date – don’t worry, you’ll be fully trained on how to use it as well as how to do the job!

What we need from you:

Excellent Communication Skills: You can listen actively, ask the right questions, and communicate clearly.
Empathy and Patience: You understand the stress of an accident and know how to provide comforting support.
Attention to Detail: Accurate information is key, and you’re diligent in capturing every necessary detail.
Resilience: Calm under pressure, you can handle challenging situations professionally.
Team Spirit: You work well in a team environment and value collaboration.
Flexibility: The ability to cover the shift patterns of 9am - 5:30pm and 10:30 – 7pm with one in four Saturdays, working 9am – 5pm (Week day off in lieu)

If you’re ready to turn challenging situations into positive customer experiences and build a rewarding career in insurance, we’d love to hear from you! Please contact Julie Cloke or simply apply online.

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