- Manage a caseload of personal injury claims, hitting team and personal targets along the way.
- Make sound decisions on liability, quantum, and indemnity.
- Handle claims through OIC, MOJ, and pre-action protocols like a pro.
- Spot and address fraudulent claims early on.
- Build rock-solid relationships with internal and external stakeholders.
- Help shape and improve systems, policies, and processes for the claims team.
- Stay aligned with all the legal and regulatory frameworks for motor claims.
- Solid experience in personal injury claims – ideally within an insurer or solicitor environment.
- Fantastic organisational skills – you can juggle priorities well!
- A thorough understanding of OIC, MOJ, and litigation procedures.
- A sharp commercial mindset – you make decisions that work for the business.
- Top-notch negotiation, communication, and customer service skills.
- A proactive attitude – you’re a team player who can also work brilliantly solo.
- A desire to grow professionally and help the team develop.