- Dealing with all aspects of new claims, from inception to hire provision, including initial correspondence to interested parties.
- Selling services to clients and any associated parties.
- Communicating with your client’s, the responsible party, their insurers, solicitors, and various other parties involved in the process.
- Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
- Arranging delivery of credit hire vehicles from the extensive fleet, ensuring the client has the correct vehicle to suit their needs and that is delivered at a safe and convenient place and time.
- Provide general administrative service to your management team.
- Key holder for opening and closing the office at the start and end of a shift.
- Supporting your team manager with the development of the FNOL team.
- Undertaking file audits and providing feedback to the team.
- Continuous training and development with support given by their expert team
- Appraisal programmes for all which aids your progression and salary increments
- Pension contribution
- Employee referral programme - £250 for every employee you refer
- Free parking
- Regular social events, and team nights.
- Employee Assistance programme – legal advice, counselling and much more
- Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition.
- Holidays that rise with length of service
- Opportunities to undertake recognised qualifications
- Overtime available
- You will be required to provide two professional and/or character references.
- You may be required to undergo a Criminal Records Bureau background check which includes a credit check.
- All employees will be expected to serve a 3-month probationary period.