- Manage and deal with any incoming customer calls/emails
- Investigate & action any customer requests / complaints
- Order tracking and following up on all POD's and account deliveries
- Managing accurate relabelling service for all outgoing stock.
- Manage and deal with any incoming customer calls/emails and manage the email ordering systems.
- Investigate & action any customer requests / complaints.
- Following up on all enquiries via calls and emails.
- Order tracking and following up on all POD’s and account deliveries.
- Administer systems for anomalies, labelling, stock tracking etc.
- General admin duties including filing photocopying, scanning and typing.
- Generate invoices & credits.
- Updating weekly and monthly spreadsheets.
- Deal with and liaise with other depots.
- Ensure any complaint logged and dealt with by the appropriate person.
- Dealing with incoming and outgoing post.
- Experience working in a customer service led & administrative role.
- Ability to be organised to prioritise workload
- Excellent communication skills and attention to detail is key.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
- Ability to work under pressure and be flexible in their approach