Back to search
Service Manager
Doncaster
Competitive salary plus performance bonus
Benjamin Edwards has a fantastic opportunity for a strong customer facing Service Manager to take overall responsibility of the after-sales department for an innovative design and manufacturing company.
This is a newly formed role offering an experienced manager with production manufacturing experience the opportunity to progress their career in an award-winning business.
The role of the Service Manager
- Leadership of and direct responsibility for the Mechanical and Electrical Service team including the overseeing of training.
- Implement and own Service process.
- Implementation and project management of service strategy.
- Market analysis of service potential and roots to market.
- Service business model development.
- Responsible for warranty claim management.
- Responsible for service packages.
- Management of any long-standing customer service complaints.
- Responsible for service target setting and monitoring.
- Responsible for Service Operational KPI consolidation and reporting.
- Profit and loss and target setting responsibility for Service.
The ideal candidate for the role of Service Manager
- Strong Managerial qualities preferably within agriculture or production manufacturing
- Experience in a customer service and management role.
- Ability to work in a fast-paced demanding environment.
- Strong Customer facing skills, with the ability to create 'win-win’ solutions.
- The ability to positively communicate at all levels within the business.
- Strong commercial, numerical and analytical abilities.
- The ability to drive continuous improvement whilst maintaining engagement.
- Competent in Microsoft Office packages and ERP systems
- Experience in budget control, cost analysis and KPI management.
- Mechanical Engineering experience HNC level or higher.
- Full UK Driving licence.
Benefits offered for the Service Manager
- Competitive salary plus performance bonus
- 28 days holidays (Inc bank holidays) and long service scheme
- Extra day holiday for your birthday
- Pension contribution scheme
