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Benefits
Salary: From £35,000 per annum (depending on experience)
Employment type: Permanent, full-time (part-time considered)
Working arrangements: Hybrid (once a week from the office)
Location: Doncaster
Other: Opportunity to shape and develop a newly created role
About the Organisation
Our client, a leading provider of compliance training solutions, supports businesses across multiple sectors with high-quality qualifications, e-learning, invigilator services, and training resources, with a strong focus on customer experience.
About the Role
As a Customer Support Manager (Compliance Specialist), you will be the go-to expert for both internal teams and external customers on compliance training delivery.
Key Responsibilities
- Offer expert guidance and support to both internal teams and external clients.
- Identify pain points in customer processes and develop practical, improved solutions.
- Maintain relationships with key customers to improve service levels and sales opportunities.
- Respond to inbound sales leads and assist in onboarding new customers.
- Identify and implement process improvements to enhance the customer experience.
- Create engaging social media content related to compliance training.
- Provide feedback on product developments and qualification updates.
- Support the vetting and recruitment of trainers and teachers.
Experience Required
- Strong experience in short-course compliance training delivery (Food Safety, First Aid, Health & Safety, Security, etc.)
- Knowledge of compliance training challenges and solutions
- Experience in customer service and managing customer relationships at various levels
- An understanding of quality assurance processes and commercial training operations
- Ability to analyse customer pain points and implement effective solutions
- Experience recruiting, vetting, and managing trainers or teachers (desirable)
- Excellent communication and problem-solving skills
- Ability to translate training delivery experience into customer support and service improvement
To Apply
- CV
- Covering letter (optional)
A one-stage in person interview
Deadline
ASAP
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
