Customer Support Advisor

Customer Support Advisor | Doncaster | Hybrid | £24,440

A £billion part supplier to the Rail industry have an essential requirement for a Customer Support Advisor (Entry Level) to join their Doncaster based Customer Services Team. You will have an immediate progression plan, with support to develop into an Account Manager; gaining exposure to the inner workings of a thriving business boasting thousands of employees and clients.

The Opportunity

This is an opportunity for a Graduate to join a fun and dynamic team of 11, with regular socials, weekly prizes and incentives.

You will be a friendly and confident individual, ready to work as part of a team, delivering excellent customer service across an array of customers. Speaking to every department within this Supply Chain/Manufacturer, you will quickly gain excellent exposure into how a business operates; with opportunity to work your way up into an Account Management position.

Responsibilities:

• Reporting to the Customer Support Team Leader UK, the purpose of the Customer Support Manager role is to manage all transactional activities associated with customer relationship management and to provide exceptional customer service customers.
• The role requires cross functional working with teams across the business to resolve customer issues within agreed SLAs, managing customer enquiries received via the website or e-commerce system, dealing with complaints professionally and to support the delivery of budgeted sales, service level and performance targets.

The Candidate:

• Ideally a Graduate (any degree)
• Customer service experience (able to communicate with customers via the phone and email)
• Able to work well as part of a team

Location
Doncaster, hybrid

Salary:

£24,440 (will rise in April with annual pay increase).

How the apply for the Customer Support Advisor role:

If you are interested in the Customer Support Advisor role, then please apply via this job board. For more information, please get in touch with the Consultant listed on this page.

Likely Job Titles: Customer Service Advisor, Customer Service Representative, Technical Support Specialist, Customer Service Associate, Client Relations Advisor.

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing and retaining the best talent from shop floor to boardroom.

1. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services – permanent and temporary.

2. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract.

3. Ford & Stanley Executive Search – Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe.

4. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Services advertised by Ford & Stanley are that of an employment consultancy business.