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- Dealing with all queries over email and telephone
- Process Email orders
- Clarifying product, pricing, supply issues etc
- Dealing with all queries over email and telephone.
- Process Email orders.
- Process Transfer orders, adding on relevant supplier information and specific order requests.
- Check customer orders received electronically, amend where necessary and meet set deadlines.
- Re-key any orders that were credited.
- Clarifying product, pricing, supply issues etc.
- Deal with Batch issues.
- Advise and help customers with out of stock situations.
- Filing, matching of paperwork and end of month archiving.
- Splitting and scanning of all paperwork.
- Raise Purchase Credit Requests when necessary. (PCR)
- Interaction with Operations team.
- Initial credit hold notification to finance.
- Order restrictions - processing the order while the restriction is lifted.
- Process FOC orders including additional sample requests
- Produce any necessary reports when requested by other departments
- Experience working in a customer service led & administrative role.
- Able to take in information quickly and accurately.
- Ability to be organised to prioritise workload.
- Able to work alone and in part of a wider team.
- Excellent communication skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Ability to work under pressure and be flexible in their approach.
