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Job Title: Administrator
Location: Doncaster – DN3
Working Hours: Monday to Friday 40 hours per week
Salary: Up to £26,303
The purpose of the Administrator is to ensure the accurate and timely completion of all operational and administrative tasks related to the crematorium, while consistently delivering exceptional client service and driving memorial sales.
Key responsibilities of the Administrator:
- Deliver outstanding client service in all interactions both over the phone and in person.
- Proactively contact prospective clients to schedule appointments, tailoring recommendations to client needs while meeting sales budget requirements.
- Prepare and issue client letters and invoices, addressing queries promptly.
- Suggest service improvements to enhance client satisfaction.
- Process memorial agreements, order memorials, perform quality checks, and issue placement instructions.
- Input and manage data using the CRM system or other relevant platforms.
- Maintain accurate records of petty cash usage.
- Ensure compliance with credit control and meet collection deadlines through periodic reminders.
- Keep well-organized, indexed records of service arrangements, accounts, and banking details.
- Identify cost-saving opportunities and recommend necessary controls to your Line Manager.
- Adhere to company policies and procedures for cash handling.
- Assemble and dispatch information required for Head Office submission promptly.
- Comply fully with the Operations Manual requirements.
- Learn all roles within the facility to ensure seamless operational coverage.
Required skills of the Administrator:
- A minimum of 3 years business administration experience
- High level of IT skills to include Microsoft Excel and Word.
- Any IT experience working with bespoke administrative systems
- Accounting or book-keeping experience
- Committed to the provision of excellent service
- Good numeric and literacy skills
For more information contact Molly Emm on (phone number removed) or email us at (url removed)
