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A Business Analyst is required for our client based in South Yorkshire for an initial 3-month contract (potential to extend). This is a hybrid position, 1-2 days per week in the office, therefore please only apply if you can commit to this.
Our client is currently upgrading to the Civica CX system. They require an experience Business Analyst to conduct a requirements gathering exercise to put in place suitable foundations for the system build and configuration. The role will therefore be responsible for eliciting business requirements and converting them into technical specifications and system solutions, supporting the delivery of the project. The Analyst will also be responsible for bridging the gap between business needs and technical solutions, leveraging your expertise to gather, analyse, and document requirements for digital projects.
Duties and responsibilities
- Elicit, develop, prioritise, and manage business requirements.
- Develop technical specifications based on business requirements and analysis of applications, integrations, and data models.
- Develop documentation supporting the design and testing of systems, such as data maps, flowcharts, and other diagrams.
- Engage with internal stakeholders at all levels, to understand business requirements and explain complicated technical concepts in plain language.
- Engage in technical discussion with technology suppliers in order to design, evaluate and test solutions.
- Update existing technology and applications architecture documentation, and support in the development of new architecture artefacts.
- Analyse problems with applications and the technology infrastructure, identifying root causes and providing solutions.
- Capture lessons learned and share with the ICT Analyst and ICT Project Manager community.
- Be able to understand and converse in technical language to effectively direct and manage suppliers.
- Have an understanding and awareness of business functions, processes, priorities, and legislation pertinent to the users of relevant business applications.
- Provide a customer focussed approach to service users, providing expert guidance on the use of relevant systems and their application in a business environment.
- Be responsible for persuasion through clear evidence, negotiation and problem resolution with stakeholders regarding project system requirements which do not meet standards and identification of issues which require escalation.
Experience with the Civica CX system will be advantageous as well as experience within the public sector. The successful candidate must be able to demonstrate a sufficient level of experience and competence to perform this role autonomously.
