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We're excited to be partnering with an expanding MSP looking for a Service Desk Manager to lead and grow their technical support team. This is an excellent opportunity for a skilled 2nd Line Engineer or current Team Leader to take the next step in their career.
Responsibilities:
As the Service Desk Manager, you'll lead and manage a talented team, ensuring exceptional technical support and maintaining high standards of service delivery. While you'll still be involved in hands-on IT support, you'll also take on key responsibilities such as mentoring, training, and refining processes.
What We're Looking For:
- Experience within an MSP and a strong technical background
- Proficiency in supporting Microsoft 365, Windows, and network infrastructure
- A proactive, "can-do" attitude
- Excellent communication and customer service skills
- Prior leadership or management experience
What's in It for You:
- Competitive salary (40,000 - 50,000)
- Hybrid working - flexibility to work from home and the office
- Clear career progression and a pathway into senior roles
- Paid certifications and training opportunities
- Private medical cover and sick pay
- A collaborative, supportive team environment
If you're ready to step into a management role and help shape the future of a fast-growing MSP, send your CV for immediate consideration!
At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
