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2nd Line / 3rd Line IT Support Engineer
Full-time
Salary between £31,000 - £36,000 depending on experience.
Doncaster
Our client is an established MSP providing in-house IT Services and rapid response IT Support to companies across Doncaster and the surrounding areas. Due to business growth, they are looking to add a 2nd Line / 3rd Line IT Support Engineer to their growing team. The ideal candidate will have all the experience, skills, and personality to thrive in this new role.
Ideal experience will cover:
- Microsoft 365 Services
- Azure Services
- Windows Virtual Desktop
- Intune
- Firewall Configuration
- Hyper and Vmware Infrastructure
- Solid knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc
- Experience of and enjoy providing customer service as well as building and maintaining customer relationships.
- Ability to communicate clearly and concisely at all levels.
- An ability and desire to adapt and learn new software and programs.
- Good time-keeping and organisational skills.
- You love solving problems.
- Ability to recognise where improvements can be made internally and for clients, then plan ,schedule and execute the project
- Reliable and punctual.
- Driving licence in case you need to visit with clients across the area (usually up to about a one-hour radius of Doncaster).
The main duties of this role include:
- Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- Implementing MS365 and networking solutions for client and internal projects.
- Onsite support and installation of hardware and software.
- Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
- Production of standard configurations, documentation, and procedures.
- Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
- Building and maintaining relationships with new and existing clients where the Company provide their IT support.
- Liaising with 3rd party vendors and suppliers on behalf of clients.
Experience with Microsoft Power Platform particularly Power Automate and PowerApps is advantageous but not essential.
INDLS
