- Ensure teams are working towards GDP (Good Distribution Practice)
- Train and develop staff in line with all business requirements
- Manage and implement KPI's
- Brief the teams at the beginning of each shift and ensure that all relevant communication, feedback and recognition are carried out in an accurate and timely manner
- To pro-actively work with senior supervisor and Head of Operations along with the operational teams to identify areas for improvement / best practice within the business
- Ensure teams are working towards GDP (Good Distribution Practice) and ISO9001 standards at all times
- Train and develop staff in line with all business requirements
- To ensure any Customer Service issues are dealt with within the agreed timescales
- Manage and implement KPI’s
- Manage order processing, re-working and stock requirements
- Work within all areas of the business to ensure the overall day to day requirements are managed successfully (e.g. stock control, returns, customer service, I.T etc.)
- Ensure the warehouse housekeeping is kept to a satisfactory standard at all times
- To continuously monitor staff performance and seek areas for improvement
- To get stuck in and lead by good example
- Encourage continuous improvement to become part of operational daily activity
- Identify and take responsibility for any potential operational inaccuracies & order discrepancies
- Clear & proven warehouse leadership experience within a similar environment
- GDP & ISO9001 knowledge & experience
- Ability to be organised to prioritise workload whilst demonstrating time management skills
- Commitment to health and safety
- A sound knowledge of the principles of warehouse operations and planning functions
- Excellent communication, leadership and people development skills
- Experience of WMS
- Ability to work under pressure and flexible in their approach