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Main Responsibilities:
- Managing Product Development, ensuring all projects are managed and that project timelines are managed.
- Ensure new products meet client expectations and that products are tested prior to release.
- Liaise with internal & external stakeholders to ensure that expectations are managed and met.
- Reviewing departmental and divisional KPIs and ensuring that all areas of the department are working in line with expectations.
- Managing the coordination team and ensuring that all deliveries and collections are scheduled efficiently, and all required documentation is received and processed correctly.
- Ensure all Health & Safety Requirements are met.
- Ensure that the department works in line with audit requirements.
- Identify future opportunities for growth within the department.
- Working with the Engineering Manager to ensure that the fixed installations division works efficiently. Manage targets to ensure year-on-year growth.
- Managing relationships with clients.
- Monitoring & managing the development of all members within your department.
- Checking equipment is to standard and available.
- You will be part of the Duty Manager Roster, where you may have to provide second line support to engineers.
- Assisting the Business Development team.
- Allocating time to complete administrative duties to a high standard.
- Manage and conduct recruitment for the department, alongside HR, when required.
What We Expect of You:
- Experience of working with CCTV Towers & the security hire market.
- Unmatched customer service acumen
- Proficient in high-level report writing
- Capability to work in a team or independently
- Ability to work under pressure
- Be able to project manage.
- Experience with technology-based fire and security systems
- Strong communication skills
- Administrative skills
- Ability to adhere to client-specific standards and procedures
- Compliance with Health and Safety and adequate reporting of any concerns
- High level of mentoring provided to the Technology team
