Account Manager

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a leading Managed Services Provider (MSP) committed to delivering top-notch IT solutions and support to their clients. They cover everything from Desktop IT Support, leading Cyber Security Solutions, Cloud Services, IT & Infrastructure Installations and more. They are looking for a dynamic and customer-focused Account Manager to join their team and help maintain and expand client relationships.

Job Summary:

The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within existing accounts and new business. The ideal candidate will have a strong understanding of IT services, excellent communication skills, and a proven track record in account management for an MSP.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, addressing their needs and ensuring their satisfaction with current services.
• Develop and maintain strong, long-term relationships with key stakeholders within client organisations.
• Identify and pursue opportunities to upsell and cross-sell additional services to existing clients.
• Conduct regular check-ins and review meetings with clients to discuss their IT needs and performance.
• Collaborate with the sales team to develop proposals and present new solutions to clients.
• Monitor client accounts to identify and mitigate potential risks.
• Prepare regular reports on account status, including key metrics, client feedback, and service performance.
• Analyse client data to provide insights and recommendations for improving service delivery and client satisfaction.

Experience & requirements:

• Previous experience in account management, within the IT Sector
• Proven track record of managing and growing client accounts.
• Excellent interpersonal and communication skills, with the ability to build strong client relationships.
• Strong problem-solving skills and the ability to handle client issues proactively.
• Customer-centric mindset with a passion for delivering exceptional service.
• Highly organized and able to manage multiple accounts and projects simultaneously.
• Proactive and self-motivated with a drive to achieve and exceed targets.
• A Full UK Driving licence is required as some travel will be required in this role

Benefits:

• Competitive salary and commission structure
• Comprehensive health, dental cover after 2 years’ service
• 20 days Annual leave + Bank holiday
• Your Birthday off +2 duvet days
• Hybrid working