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Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.
Our client is a leading Managed Services Provider (MSP) committed to delivering top-notch IT solutions and support to their clients. They cover everything from Desktop IT Support, leading Cyber Security Solutions, Cloud Services, IT & Infrastructure Installations and more. They are looking for a dynamic and customer-focused Account Manager to join their team and help maintain and expand client relationships.
Job Summary:
The Account Manager will be responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for business growth within existing accounts and new business. The ideal candidate will have a strong understanding of IT services, excellent communication skills, and a proven track record in account management for an MSP.
Key Responsibilities:
- Serve as the main point of contact for assigned clients, addressing their needs and ensuring their satisfaction with current services.
- Develop and maintain strong, long-term relationships with key stakeholders within client organisations.
- Identify and pursue opportunities to upsell and cross-sell additional services to existing clients.
- Conduct regular check-ins and review meetings with clients to discuss their IT needs and performance.
- Collaborate with the sales team to develop proposals and present new solutions to clients.
- Monitor client accounts to identify and mitigate potential risks.
- Prepare regular reports on account status, including key metrics, client feedback, and service performance.
- Analyse client data to provide insights and recommendations for improving service delivery and client satisfaction.
Experience & requirements:
- Previous experience in account management, within the IT Sector
- Proven track record of managing and growing client accounts.
- Excellent interpersonal and communication skills, with the ability to build strong client relationships.
- Strong problem-solving skills and the ability to handle client issues proactively.
- Customer-centric mindset with a passion for delivering exceptional service.
- Highly organized and able to manage multiple accounts and projects simultaneously.
- Proactive and self-motivated with a drive to achieve and exceed targets.
- A Full UK Driving licence is required as some travel will be required in this role
Benefits:
- Competitive salary and commission structure
- Comprehensive health, dental cover after 2 years’ service
- 20 days Annual leave + Bank holiday
- Your Birthday off +2 duvet days
- Hybrid working
