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Accommodation Support OfficerDoncasterTemporary Accommodation12 Weeks37 Hours Per WeekA local authority in Doncaster are recruiting for an experienced Accommodation Support Officer to support and assist customers in temporary accommodation, helping them transition into independent living.THE ROLE:As an Accommodation Support Officer, you will be responsible for finding suitable interim accommodation for customers, placing them in temporary housing, and supporting their transition to independent living.
- Ensure all temporary accommodation is fully equipped, clean, and in good repair.
- Find suitable alternative temporary accommodation for customers when current stock is unsuitable.
- Conduct sign-ups to temporary accommodation under a license agreement and assist with housing benefit applications.
- Resolve tenancy issues and enforce occupancy agreements when necessary.
- Liaise with Legal Services for enforcement actions and prepare cases for court.
- Update internal systems regarding temporary accommodation placements and subsequent moves.
- Support customers in temporary accommodation to move into settled accommodation.
- Maximize rental income by recovering rent arrears through various methods.
- Work with rough sleepers and partner agencies to support them into independent living.
- Provide specialist advice to customers experiencing domestic abuse.
- Manage customer expectations to achieve sustainable accommodation outcomes.
THE CANDIDATE:The ideal candidate will have previous experience in a similar role and the following qualifications and skills:
- Knowledge of Part 6 and 7 of the Housing Act and experience using homeless legislation.
- Understanding of equality and diversity, health and safety, and value for money principles.
- Experience working with internal and external agencies such as Social Services and the Police.
- Experience applying policies and procedures related to tenancy conditions and income management.
- Hold a full UK driving license and access to a vehicle for business usage.
THE CONTRACT:37 Hours Per Week, 08:30 to 17:00 Monday to Friday12 Weeks (potential temp to perm)HOW TO APPLY:To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org . uk or call on to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
