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Experienced Administrator with Customer Service Experience
£14.36 per hour
37 hour week
Mon - Fri
We are looking for 3 full time Contact Officers for our client’s Contact Centre based in the Public Sector.
The initial training period, typically lasting 5 weeks, will be conducted in-office in Poole and Bournemouth. After completing the training, the role will primarily involve home working, with an option for hybrid working if preferred by suitable candidates.
You will be expected to demonstrate excellent communication skills (written and verbal), advocating for adults to assist them in achieving their outcomes, develop confidence to have 'strengths-based’ conversations, including signposting, providing information and advice as well as referring to appropriate Services.
As such, this represents an ideal opportunity for a creative and confident person, with an interest in early intervention.
The ideal candidate will have experience of working in a fast-paced environment, be confident using telephone and computer recording systems and will have knowledge or direct experience of working in an Adult Social Care or Health Setting. If you are passionately committed to providing excellent services in this field, we look forward to receiving your application.
Contact Officers act as the first point of contact made from members of the public and internal and external professionals. They receive enquiries and information from a wide range of people, providing appropriate advice and information, supporting statutory referrals, initiating assessmentprocesses aswellas recording detailsof newreferralsfor care onto the system that need be allocated to teams within the Service Unit.
- Previous experience working within a Health Setting or Adult Social Care
- Previous office experience is essential
- Experience of dealing with general public over the phone and the associated administration
- Passionate about helping people
- Robust and able to deal with challenging situations
- Good word, outlook and database experience
