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Job Title: Distributed Field Support Engineer
Location: Dorset / Somerset
Salary: D.O.E
Key responsibilities:
- Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
- Perform desk-side support for our clients as requested.
- Assist other engineers in delivering services to our customers.
- Cover site roles as required due to planned or unplanned absence.
- Carry out any other reasonable request from your line management.
- Perform customer rebuilds and configuration at the desk.
- Undertake AV repairs and printer repairs.
- Carry out IMAC projects with minimal supervision.
- May be required to train on new technologies, such as AV or Cisco.
- Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
- Maintain a professional and presentable appearance at all times.
- Must hold a full UK manual driving licence where required for the role.
- Respond promptly to any information requests from your line management.
- Be familiar with customer policies and processes, where applicable.
- Be approachable and open to training requirements related to the role.
- Maintain the skills and knowledge necessary to perform the role to the required standard.
- Embrace new technologies and adapt to change.
- Ensure company assets are kept in good working order and general condition.
Skills and experience:
- Operation knowledge of PCs, laptops, printers, and associated peripherals.
- Familiarity with key client-specific procedures.
- Trained in desktop, laptop, printer, and server maintenance.
- Extensive knowledge of common software products.
- Experience with AV systems.
- Strong customer-facing skills.
- BPSS (Baseline Personnel Security Standard) clearance.
SC Clearance
