Service Advisor

Silcom Recruitment Limited

Posted 20 hours ago, valid for 20 days

Dorchester, Dorset DT2 9FN, England

Full Time

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Sonic Summary

Silcom Recruitment is seeking a Service Advisor for a premium brand in Dorchester.
The role involves serving as the primary contact for customers, coordinating service appointments, and mentoring junior advisors.
Candidates should have relevant experience in customer service and be able to document service requests accurately.
The position offers a basic salary of £28,000 with potential bonuses, totaling over £30,000.
Working hours are Monday to Friday from 8:00am to 6:00pm, with one Saturday morning shift every four weeks.

The Role:

Silcom Recruitment are currently searching for a Service Advisor to join our client located in Dorchester. Working within a premium environment, for an established and respected brand, you will be a part of a small team of three experienced and passionate Customer Service Advisors.

Responsibilities & Requirements of a Service Advisor:

Serve as the primary point of contact for customers, addressing their service needs and concerns with professionalism and courtesy.

Oversee the scheduling and coordination of service appointments, ensuring efficient workflow and timely completion of tasks.

Mentor and support junior service advisors, providing guidance and training to enhance their skills and performance.

Ensure accurate and comprehensive documentation of service requests, customer interactions, and service history.

Ensure adherence to company policies, industry regulations, and safety standards in all service operations.

Assist in promoting and upselling additional services or products to customers as appropriate.

Package:

Basic Salary: £28,000 + Bonus - £30,000+ Package

Hours: Monday to Friday [8:00am - 6:00pm] & (1-in-4) Saturday mornings - 8:30am - 1:00pm

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**

If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as Service Advisor, then we would like to hear from you.

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