Facilities/Operations Manager

Location: Dorchester, Dorset

Working Hours: 08:00am - 17:00pm

Salary: Dependent on Experience

About the Role:

A thriving mixed-use development in Dorchester is seeking an enthusiastic Facilities/Operations Manager to oversee the smooth, efficient, and safe running of the site. This is a fantastic opportunity to contribute to a flourishing location with a strong community feel, offering variety, responsibility, and the chance to work with a friendly and dedicated team.

Operational and General Duties:

• Oversee the day-to-day facilities and building management, including security.
• Manage retained area cleaning, façade cleaning, building fabric maintenance, waste handling/recycling, and fire safety.
• Prepare and implement contingency plans to ensure adequate site attendance, including holiday and sickness cover.
• Regularly review building emergency risk management plans and processes.
• Ensure all base build warranties are upheld and report any breaches.
• Address general site queries efficiently and professionally, keeping records of actions taken.
• Act as the first point of contact during emergency situations, coordination third-party stakeholders for swift resolution.

Technical and Maintenance Duties:

• Maintain a general working knowledge of installations and promptly report any defects.
• Monitor and assess the performance of service providers, ensuring quality and efficiency.
• Establish and implement best practices while ensuring compliance with health and safety legislation.
• Keep up to date with relevant health and safety legislation.

Compliance and Risk Management:

• Ensure all operational reporting systems are maintained and up to date.
• Ensure compliance with all statutory requirements, particularly for high-rise building safety.
• Maintain risk assessment compliance, aiming for a 90%+ compliance rating.
• Implement and maintain operational and maintenance check-lists in a timely manner.

Staff and Contractor Management:

• Supervise security and cleaning services, monitoring performance and addressing any issues.
• Develop team skills, hold regular meetings, and ensure best practices are followed.

Financial Responsibilities:

• Ensure best value for money in site operations.
• Assist in the preparation of the annual service charge budget.
• Track expenditure and monitor invoices in line with work instructions.

Additional Responsibilities:

• Liaise with management, technical, and administration staff on operational matters.
• Act as the first point of contact for occupier operational queries and ensure compliance with building regulations.
• Establish and maintain clear communication with suppliers, contractors, and clients.
• Attend internal training and identify personal training needs.

Skills, Knowledge & Experience:

• Proven experience in facilities/operations management, with a focus on delivering high standards.
• Strong understanding of budgets and service charges.
• Health & Safety qualifications (IOSH required, NEBOSH preferred).
• Competent in using spreadsheets and data management.
• Experience in contractor management.

Why Join?

This role offers a fantastic opportunity to be part of an exciting, thriving location with a strong community feel. You’ll enjoy a varied role with plenty of responsibility, working with a supportive team to ensure the site continues to thrive. If you are a dedicated and experienced facilities professional looking for your next challenge, we’d love to hear from you!