Front of House/Receptionist for Luxury Wellness Retreat

FRONT OF HOUSE/RECEPTIONIST FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Location: Dorset, UK
• Salary: Up to £35,000 gross p.a. (DOE) + employee benefits
• Contract: Full-Time, Permanent
• Start Date: Interviewing now for immediate start

Chace People is seeking a Front of House/Receptionist for a luxury wellness retreat in West Dorset. You'll be joining the guest relations team to create a positive first impression for guests and ensure a smooth and enjoyable experience from arrival to departure. In this critical role, you will be the first point of contact for guests, delivering exceptional customer service and fostering a welcoming atmosphere.

Key Responsibilities:

Reception and Guest Relations

• Greet guests as they arrive, ensuring a friendly and professional atmosphere.
• Process guest check-ins and check-outs, verifying booking details, assigning rooms, and issuing room keys.
• Manage reservations, cancellations, and room changes using hotel management software.
• Address comments, complaints, and inquiries from guests and prospective guests to the highest standard, ensuring timely responses by connecting them with the appropriate team member if necessary.

Operational Support

• Collaborate with department heads to ensure site safety and adherence to standard operating procedures (SOPs).
• Assist in addressing operational queries and issues related to guest services, working closely with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Emergency Procedures

• Support emergency action procedures, including First Aid and evacuation protocols, and take responsibility for further actions as necessary.
• Be available as an on-call support during scheduled shifts to address any guest or site demands.

Compliance and Reporting

• Ensure compliance with GDPR in all guest interactions and internal operations.
• Participate in the implementation and oversight of waste management and storage procedures for chemicals in accordance with health and safety regulations.
• Record and investigate incidents to determine causes and make recommendations, revising risk assessments and SOPs as required.

Food & Beverage Support

• Collaborate with the F&B team by taking drinks orders, providing food menus, and delivering room service as needed.
• Participate in training related to wine, coffee, and cocktails; previous experience is desirable.

Leadership & Team Management

• Assist in leading and coordinating services that enhance the guest experience, ensuring high operational standards.
• Participate in team training programs to elevate service delivery.

Administrative Duties

• Utilize CRM systems and Microsoft packages to manage guest relations and operational tasks.

Requirements:

• Minimum of 12 months experience in a guest relations role within luxury hotels, resorts, or similar environments.
• Proven experience in managing guest interactions and enhancing the overall guest experience, particularly for ultra-high-net-worth clients.
• Minimum of one year of experience using CRM systems and Microsoft packages (e.g., Mews, Opera, Guestline).
• Strong leadership and communication skills, with the ability to train and guide team members.
• Flexibility and availability for weekend, evening, and holiday shifts.

At Chace People, we seek dedicated professionals who excel at delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and are passionate about building strong relationships, we want to hear from you. Bring your expertise to this prestigious retreat, where you will play a crucial role in creating unforgettable moments.

We're excited to receive your application and discover how you can help our client achieve excellence!