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- Answer calls and emails from a variety of stakeholders, including parents, contractors, schools, and passenger assistants.
- Liaise with both internal and external parties to coordinate and resolve transport-related queries.
- Use Microsoft Office, Teams, and other internal software applications for day-to-day tasks.
- Perform data entry and maintain accurate records of all activities.
- Conduct route evaluations using mapping software to assess the suitability of transport routes.
- Handle initial complaints and escalate more complex issues to senior team members.
- Organise route cover for Passenger Assistants and ensure smooth service delivery.
- BTEC National Certificate, NVQ Level 3, or equivalent qualifications.
- Experience with office tasks, data analysis, and IT systems, with knowledge of health and safety practices.
- Strong communication skills, the ability to meet deadlines, and good problem-solving abilities.
- A team player who can work under pressure and adapt to varied situations.
- Numerical proficiency and an organised approach to managing tasks.
- Enjoy a hybrid working arrangement, combining office and remote work.
- Be part of a supportive team that values collaboration and effective service delivery.
- Benefit from a range of perks including a company pension, on-site parking, and a referral programme.
- A full-time role with a Monday to Friday, 8-hour shift schedule, providing work-life balance.
