Maître D' for Luxury Lifestyle & Wellness Retreat

MAITRE D FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Location: Dorset, UK
• Contract: Full-time, Permanent
• Benefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays
• Additional: 5 Star Hotel / Fine Dining / Formal Plated Service Experience required, WSET Level 3 certification preferred

Job Overview:

The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client's wines. As a Maitre D, you will oversee the overall guest experience, ensuring seamless service and operational excellence. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences, embodying the client in a ambassadorial role. You'll support and drive its operation, PR, continued development, enhancement and success.

Key Responsibilities:

• Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client's wines.
• Oversee and coordinate daily operations to ensure a smooth and efficient service experience.
• Manage and train staff to maintain high service standards and guest satisfaction.
• Resolve guest complaints and issues promptly to ensure a positive dining experience.
• Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
• Enhance guest experiences through exemplary visual, physical, and sensory interactions.
• Represent the client as an ambassador to support operational success and continued development.

Food & Beverage (F&B):

• Follow established procedures for fine dining / formal plated food and drink service across various guest services.
• Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
• Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
• Maintain cleanliness, sanitation, and presentation standards in all F&B areas.

Wine:

• Oversee high-standard wine service across outlets and accommodations.
• Coordinate wine stocks to maximise sales and maintain service and packaging standards.
• Lead training sessions to ensure consistent high standards of wine service.
• Participate in wine tasting activities and collaborate on developing wine experiences.

Miscellaneous:

• Support marketing in promoting activities, experiences, and events.
• Lead and participate in preparing, activating, and clearing activities and events.
• Implement control measures for premises access and safety compliance.
• Accept responsibility as a Competent Person in the implementation of the company's Health & Safety Policy.

Requirements:

• 5 Start Hotel / Fine Dining / Formal Plated Service required.
• WSET Level 3 Certified is preferred, but not a prerequisite.
• Minimum 2 years' experience in a professional wine-oriented business.
• Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
• Availability for weekend and evening work, as well as outdoor work as required.
• Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
• Reflect the ethos of the client in appearance, character, and guest interactions.

Training:

Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual LiftingVoluntary: First Aid at Work, Fire Safety