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- 40,000 + Per Annum
- 23 Days Holiday + Bank Holidays
- Permanent Role
We are seeking a highly experienced Customer Service Manager to join our team. You will be responsible for overseeing the customer service experience and oversee the department, ensuring customer satisfaction is achieved.
Key Responsibilities:
- Manage and supervise the customer service team.
- Develop and implement customer service policies and procedures.
- Handle customer complaints and queries.
- Develop positive relationships with customers.
- Monitor customer satisfaction levels.
- Provide regular reports to senior management.
- Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:
- Experience in a similar role or leading a team.
- Excellent communication, leadership, and management skills.
- Strong problem-solving and decision-making skills.
- Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on (url removed)/ (phone number removed) orsend us your CV by Clicking Apply Now!
Customer Service Manager - up to 40k - Dorking - Bodyshop
Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader
