Customer Service Advisor

Ascent Sourcing Ltd

Posted 9 hours ago, valid for 16 days

Dorking, Surrey RH4 3JH, England

Full Time

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Sonic Summary

The position is for a Customer Service Advisor in Dorking with a base salary of £30,000 plus benefits and a bonus scheme.
The successful candidate will be responsible for maintaining communication with customers throughout the vehicle repair process.
Previous customer service experience is preferred, ideally in the automotive industry, but fitting into the team culture is also important.
Key skills include proficiency in MS Office, strong attention to detail, and excellent communication abilities.
A positive mindset and a proactive, flexible approach to teamwork are essential for this role.

Customer Service Advisor

Dorking

£30,000 Base + Benefits & Excellent Quarterly & Annual Bonus Scheme

Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Advisor within the high-level repair centre in Dorking.

The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process.

Previous experience in a similar role would be advantageous, but we are looking for an individual who fits into the existing team and the company culture.

Key Skills Required

Previous customer service experience, ideally within automotive or similar.
Experience with MS Office software, especially Excel, Word and Outlook experience.
Strong attention to detail.
Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
A positive and proactive mindset and a flexible, hands-on approach to working in a team.
Automotive experience would be advantageous.
An ability to understand the full Customer Service Journey

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