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Junior Administrator

Mistral Recruitment Ltd
Posted 6 days ago, valid for 17 days
Location

Dorking, Surrey RH4 3JH, England

Salary

£21,850 - £3 per month

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job offers a salary of £21,850 with potential performance-related salary increases of up to 5% every four months during a two-year milestone training period.
  • It is suitable for candidates who have recently completed A-levels, university, or equivalent qualifications seeking to start their careers.
  • The role requires working hours from 9 AM to 5 PM, Monday to Friday, with an office-based training period followed by an optional hybrid work model.
  • Key responsibilities include delivering high-quality customer service, handling various aspects of insurance administration, and developing motor insurance knowledge.
  • Previous office and customer service experience is desirable but not essential, and candidates should possess good communication skills and attention to detail.

Salary: £21850 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career!

Hours: 9 - 5 (Mon to Fri).

Office based during training period, then optional hybrid (2 out of 5 WFH).

Job Purpose:

Working as part of a team, learning how to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:

  • Quotations
  • Policies
  • Queries
  • New Business
  • Mid-Term Adjustments
  • Renewals
  • Cancellations
  • Lapses
  • Investigate data discrepancies
  • Raising validation requests
  • Handle queries from other departments

Key Responsibilities:

  • Develop motor insurance and product knowledge
  • Efficiently manage daily work flow in line with targets
  • Provide excellent customer service via emails, live chats and telephone
  • Dealing with incoming and outgoing calls
  • Working flexibly within the team, assisting colleagues where necessary
  • Respond to and take ownership of enquiries from customer, intermediaries and third party administrators
  • Contacting Brokers with validation and various policy queries

Skills, knowledge and Experience:

  • Previous office and customer service experience is desirable but not essential
  • Good interpersonal and communications skills
  • Comfortable speaking with customers over the phone and other third parties
  • Good IT skills
  • Ability to plan, prioritise and manage own workload
  • Good attention to detail and ability to accurately record information
  • Team player
  • Driven by self-development

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.