IT Service Delivery Manager

IT Service Delivery Manager Hybrid/ SurreyA fantastic opportunity to join an inspiring travel company creating innovative trips to an array of worldwide destinations with a focus on the great outdoors.  As they continue their growth journey as a company, they are seeking a n experienced IT Service Delivery Manager to join and the IT tech support teamIT Service Delivery Manager Key Responsibilities: 

• Lead a High-Performing Team: Manage the IT support team, providing guidance and developing talent while ensuring that the team has the tools and knowledge needed to support a variety of IT systems and applications.
  • Maintain efficient, resilient IT infrastructure through both in-house and third-party support.
  • Act as the escalation point for complex technical issues, troubleshooting and providing solutions.
• • Lead the service desk operations, ensuring the team delivers top-tier service in line with agreed SLAs.
  • Manage budgets and vendor relationships to ensure cost-effective and high-quality service.
  • Provide ongoing support for various IT systems, including 365 Admin, Azure, SharePoint, PowerBI, and more.

• Drive Innovation and Improvement: Identify opportunities to enhance processes and service quality, shaping strategies that align with our organisational goals.
• Collaborate Across the Business: Work closely with key stakeholders to understand their needs and deliver IT solutions that support the wider business objectives.
• Manage Projects and Systems: Assist with technical project planning, ensuring seamless integration with existing systems, and oversee the efficient operation of the service desk.
• Ensure Compliance & Security: Keep the IT systems secure by maintaining compliance with GDPR, PCI, and other regulatory standards, as well as managing disaster recovery and backup solutions.

IT Service Delivery Manager Key Responsibilities:

• Proven experience in IT leadership and managing teams to deliver high-quality technical support.
• A strong understanding of a wide range of IT systems, including Microsoft 365, AWS, networking, and security protocols.
• Experience in driving process improvements and aligning IT strategies with business goals.
• Excellent communication and stakeholder management skills.

IT Service Delivery Manager Additional information

• Competitive Salary + generous benefits
• Professional Growth with ongoing training and development to progress your career.
• Friendly and collaborative team Culture