Receptionist

Optima Recruitment

Posted 3 days ago, valid for a month

Dorking, Surrey RH4 3JH, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

Our client is seeking an organized and proactive individual to join their customer service team in Dorking.
The role requires frequent interaction with customers and stakeholders, focusing on delivering an exceptional customer experience.
The salary for this position ranges from £26,000 to £30,000 depending on experience, with a requirement for a full driving license.
While experience in a similar role is preferred, it is not essential, and candidates should possess strong customer service skills and proficiency in MS Office.
The working hours are Monday to Friday, 8am to 5:30pm, with occasional Saturday shifts, and the position offers 23 days of holiday plus bank holidays.

Our client is looking for an organised, friendly, and proactive person to join their customer service team in Dorking. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude.

Based in Dorking
£26,000 - £30,000 (DOE)
Monday - Friday, 8am - 5:30pm
Saturday 8am - 12pm (once a month)
23 days holiday + bank holidays

Job specification:

Welcoming customers upon their arrival at the site.
Answer all telephone calls and direct onto the relevant department.

Input all notifications of new work from our work providers onto the management system.
Update manufacturer Portals.
Create and send out guarantees.
Cover the Customer Service team when needed.

Person specification:

Experience in similar role is preferred but not essential.
Must have a full driving license.
Customer service skills.
Professional telephone manner.
Excellent written and verbal communication.
Ability to multi-task and prioritise.
Proficient in MS Office.
Comfortable working as part of a team.
Ability to work in a fast-paced environment.

Additional Information:

Company branded uniform provided
Onsite parking
Pension
Social events

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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