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Service Support Manager

Optima Recruitment
Posted 7 days ago, valid for 15 days
Location

Dorking, Surrey RH4 3JH, England

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Our client is seeking an organised Service Support Manager to oversee business activities based in Dorking.
  • The role offers a salary of up to £45,000 depending on experience and includes a hybrid work model with two days working from home.
  • Working hours are Monday to Friday, 9am to 5:30pm, with benefits including 25 days holiday, Bupa healthcare, and a pension scheme.
  • Candidates must have previous experience in a similar role and possess knowledge of the IT industry, along with excellent communication skills.
  • The position involves managing the helpdesk, coordinating engineers' schedules, and ensuring smooth project operations.

Due to ongoing success, our client is looking for an organised Service Support Manager to help manage business activities.

  • Based in Dorking
  • Up to £45,000 salary (DOE)
  • Hybrid (2 days WFH)
  • Monday - Friday, 9am - 5:30pm

Benefits:

  • 25 days holiday + bank holidays
  • Bupa healthcare
  • Pension scheme
  • Parking onsite

Job Description:

  • Managing the helpdesk
  • Dealing with end users and engineers
  • Handling suppliers and sub-contractors
  • Updating our CRM and helpdesk systems
  • Collating and sending reports
  • Responsible for ordering equipment for project
  • Managing engineers’ diaries and coordinating their timetables
  • Monitoring projects and ensuring they are running smoothly

Person Specification:

  • Previous experience in a similar role is essential
  • Knowledge of the IT industry
  • Organised with a can-do attitude
  • Excellent communication skills

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.