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Are you passionate about empowering others and leading a vibrant team? Our client, a dedicated organisation focused on providing vital support, is looking for a Training & Recruitment Team Leader to join their team!
Please find all the details below:
Job Title: Training & Recruitment Team Leader
Location: Dover, Kent
Hours: 35 hours per week, no evenings, or weekends
Hybrid working: Yes, this company offer flexibility and work-life balance
Duration: 6 month FTC with the potential for extension or a permanent role
Start date: ASAP
Salary: 34,712
Benefits:
- 25 days Annual leave + 8 Bank holidays
- Free parking
- 8% Employer pension contribution
- Flexibility and work life balance
- Enhanced family friendly provisions
- Additional holiday entitlements
- Perkbox benefits
- Non-contributory pension scheme
- A supportive and enthusiastic team that values your contributions and ideas
- The opportunity for growth and potential transition into a permanent role
In this supportive role, you'll be at the forefront of training new staff and providing ongoing coaching to ensure excellence in service delivery. If you thrive in a dynamic environment and have a knack for creating engaging training materials, this could be the perfect opportunity for you!
Your key responsibilities would be:
- Collaborate with the People & Culture team to attract and recruit the best talent for the contact centre.
- Develop and implement comprehensive training schedules and materials to onboard new hires and upskill existing staff.
- Ensure that all team members deliver exceptional service, meeting and exceeding quality benchmarks.
- Build strong partnerships with approved employment agencies, colleges, and universities for recruitment and training initiatives.
- Track trends in adviser queries and adjust training programmes to fill knowledge gaps.
- Provide coaching and mentoring to team members, fostering a culture of continuous improvement and client service excellence.
You'll be the perfect candidate for this role if you have the following skills and experience:
- Demonstrable experience in training and supporting staff in high-pressure environments.
- Strong communication skills, both written and verbal, with the ability to simplify complex information.
- Proven ability to motivate and inspire teams to deliver high standards of service.
- Experience in conducting training sessions both remotely and in-person.
- Ability to manage multiple priorities and meet tight deadlines.
The Recruitment process:
- This post is subject to a Disclosure and Barring Service (DBS) check
- You'll need to be able to provide documents to show your right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
Interview process:
1 Face to face Interview, we'll help you prepare fully.
Next steps:
If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can have the chance to lead and inspire - apply today!
Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).
We look forward to your application.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
