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Working for a leading business you will be supporting an established department with handling customer complaints.
Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.
Responsibilities include:
- Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
- Investigating complaints accordingly.
- Providing empathetic customer service, actively listening to the customer and providing advice
- Logging complaints on the company system
- Sending out customer correspondence
Skills and qualities required:
- Enjoy working with customers.
- To understand customer requirements. responding with professionalism.
- Be able to work under pressure.
- Be calm and focused when handling complaints.
- Resilient
- Excellent communication skills
- Excellent English writing & grammar skills
- Previously worked within customer resolution management would be an advantage
This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
