Hospitality Manager (Care Home)Downham Market, Norfolk£30,000 per year + Benefits packagePermanentDaysWe are a family where 2,000+ passionate individuals are changing lives every day. We have just been ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support 1,500+ residents in their journey.But that's not all. We're ranked #1 in the UK for work wellbeing (Indeed's Better Work Awards 2023) because we believe in taking care of our own. We are proud of our sector-leading 4.7 Glassdoor rating and are a Real Living Wage employer, ensuring you're valued and rewarded for your dedication.Ready to join a team that puts people first, both residents and colleagues? We're seeking passionate individuals to join our growing family. Explore our current opportunities and make a difference where you matter!As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.Reports to: Homes Manager/ Regional Hospitality & Lifestyle ManagerKey duties and responsibilities

Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
Deliver exceptional experiences for residents, surpassing their needs and expectations.
Oversee food service operations, collaborating closely with the chef for quality meals on time.
Develop engaging activities promoting residents' interests, fun, and well-being.
Maintain a top-notch first impression experience and uphold high cleanliness standards.
Address maintenance issues promptly to keep the facility in good condition.
Manage the hospitality budget to meet revenue targets while controlling costs.
Build strong relationships with residents, families, and staff to enhance community engagement.
Ensure staff are well-trained and equipped for effective performance.
Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

Previous experience with a hospitality background-preferably some hotel experience.
Excellent communication, motivational and people skills.
Genuine interest in engaging our residents and their families on a regular basis.
Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.What will you gain?You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.Benefits

Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
We’ll pay for your full DBS disclosure

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