Hospitality Manager

Opus People Solutions are seeking a Hospitality Manager for near Downham Market, Norfolk (easily commutable from Kings Lynn, Wisbech, March, etc)

If you have proven experience in a similar role within a care home, hotel, or hospitality setting, along with knowledge of relevant legislation such as employment and health and safety regulations, we'd love to hear from you!

Key Responsibilities:

• Foster a positive, collaborative work environment focused on continuous improvement and high-quality service.
• Provide exceptional resident experiences, consistently exceeding their expectations.
• Oversee food service operations, working closely with the chef to ensure timely, high-quality meals.
• Develop and manage engaging activities that promote residents' well-being and enjoyment.
• Ensure a welcoming and well-maintained environment with top-tier cleanliness standards.
• Address maintenance issues quickly to maintain the facility in excellent condition.
• Manage the hospitality budget, ensuring revenue targets are met while controlling costs.
• Build strong relationships with residents, families, and staff to foster a sense of community.
• Ensure staff are well-trained and equipped to perform at their best.
• Maintain compliance with health and safety, employment laws, and other regulations, keeping thorough records.

To be considered, you will have:

• Previous experience in hospitality, ideally within a hotel or similar care home setting.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational skills and punctuality.
• This is an active, hands-on role! We're seeking someone with a warm personality and a genuine love for delivering personalised hospitality.

For more information, apply now!