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Desktop Support
Brandesburton
Up to £30,000 (DOE)
Hybrid working (1 day from home)
Elevation Recruitment are currently working with a leading manufacturing company based in Brandesburton to recruit for a motivated Desktop Support.
The successful candidate will be responsible for providing 1st and 2nd line IT support to customers, ensuring the highest levels of customer service are maintained.
 Key Responsibilities:Â
- Perform diagnostic tests and troubleshooting to identify customer issues
- Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry
- Undertaking repairs on all equipment
- Processing leavers on our systems, including unassigning equipment and preparing hardware for the next potential user
- Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented
- Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications
- To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables
- To be proactive and observant with any potential security risks if identified and feedback to the Service Desk Manager
- Talking to customers over the phone or via chat / email to capture, record and resolve technical problems experienced
- Attend educational programs, workshops and seminars to stay up to date with developments in the IT industry
Skills and Experience Required:
- Great problem solving and methodical approach to diagnose issues promptly
- 3-5 years previous customer facing support role, ideally technology related
- Imaging and build skills, for both Laptops and Mobile Phones
- Customer focussed with excellent interpersonal skills
- Good working knowledge of MS Windows
