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1st Line IT Support Analyst
Location: Worcester
Salary: 26,000
My client based in Worcester is on the search for a 1st Line Support Analyst, providing high-quality technical support to businesses across a variety of sectors. Their commitment to delivering outstanding customer service and innovative IT solutions sets them apart. They are now looking for a proactive 1st Line Support Analyst with at least 1 year of experience to join their team and provide essential frontline technical support to their clients.
Key Responsibilities:
* Serve as the first point of contact for clients, providing technical support via phone, email, and remote tools.
* Log and manage support tickets, escalating more complex issues to 2nd and 3rd line support teams when necessary.
* Provide basic support for Microsoft products such as Windows OS, Office 365, and Exchange.
* Perform routine system maintenance and software installations for client systems.
* Assist in the setup and configuration of new user accounts, hardware, and software.
* Maintain communication with clients, keeping them updated on the status of their requests and ensuring a positive support experience.
* Assist with basic network troubleshooting, including routers, switches, and internet connectivity.
Experience:
* At least 1 year of experience in a 1st line support or IT helpdesk role.
* Basic knowledge of Windows OS, Microsoft Office 365, and general IT troubleshooting.
* Familiarity with Active Directory and user account management.
* Understanding of basic networking principles such as TCP/IP, DNS, and DHCP.
* Strong communication and customer service skills, with the ability to explain technical issues in simple terms.
* Ability to prioritise and manage multiple tasks in a fast-paced environment.
If you're an enthusiastic and customer-focused 1st Line Support Analyst with a passion for IT, apply now!
