Customer Service Agent

Four Squared

Posted 3 days ago, valid for 8 days

Droitwich, Worcestershire WR9 9AY, England

£24,000 per annum

Full Time

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Sonic Summary

The Customer Service Agent position is located in Droitwich and offers a salary of £24,000 per year.
The role requires a minimum of 6 months of experience in a customer service position.
Key responsibilities include answering customer calls, scheduling appointments, and making outbound calls to promote products.
Candidates should possess strong communication skills, resilience, and a competitive nature.
Availability for every other weekend is essential, and the job includes benefits like performance-based bonuses and a company pension.

Customer Service AgentLocation: DroitwichSalary: £24,000 Reference: 1155591 OverviewOur Client is seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. This role involves being the first point of contact for our customers, booking appointments for our Sales Demonstrators via inbound and outbound calls. No cold calling is required. Key Responsibilities:

Answer incoming customer calls and respond to inquiries promptly and professionally
Schedule appointments for the sales team based on customer inquiries
Make outbound calls to promote products and services
Maintain accurate records of calls and customer details in the CRM system
Meet daily, weekly, and monthly targets for calls and appointments
Follow up on quotations and maximise post-appointment sales opportunities

Requirements:

Minimum of 6 months experience in a Customer Service role
Confident telephone manner and strong communication skills
Resilience, determination, and ability to handle rejection
Ambitious and competitive with attention to detail
Eager to develop and learn

Job Benefits:

Competitive pay starting at £24,000 per year
Performance-based bonuses
Company pension
Free on-site parking

Schedule:

Availability for every other weekend is essential (Every weekend preferred)

If you have the passion to help others and want to be part of a leading company in the mobility sector, please contact jack.lane@four-squared.com

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