- Sales: Increase sales through the conversion of incoming phone and email enquiries.
- Outbound: Qualify new customers and reconnect with previous clients through small outbound campaigns to generate business.
- Enquiries: Complete quotation enquiries and return them within the agreed timescale, ensuring effective communication throughout the process.
- Customer Service: Deliver first-class service to both existing and new customers, building strong and sustainable relationships.
- Knowledge: Develop a solid understanding of products and processes to provide the best solutions to customer requirements.
- Order Processing: Input and schedule sales orders using SAP ERP and CRM software.
- A friendly and engaging personality.
- Comfortable working with a diverse range of people.
- Confident manner with an excellent telephone manner.
- Ability to work collaboratively as part of a sales team.
- Demonstrated excellence in customer service.
- Proficient in using a variety of IT packages.
- Willingness to learn and adapt.
- Working knowledge of SAP ERP and CRM systems.
- Familiarity with the UK woodworking industry.
- Starting salary of £25,000 per annum.
- Private medical care for employees and their families.
- Workplace pension scheme.
- 30 days of holiday plus bank holidays.
- Comprehensive 12-month training programme upon starting.
- Opportunity to visit the head office in Germany on occasion and be part of an exhibition team if required.
- Double salary in November as a unique company benefit.