Back to search
Role: DevOps Technical Support (RPA)
Location: Hybrid working (Home-based + Worcester 2/3 days per week)
Salary: 42,005 - 47,823 + comprehensive Force Employee Benefits
- Great location with Free Parking and gym, restaurant and sports clubs
- 13.5% Employers pension scheme, Blue Light card/discounts etc.
- Structured career paths with upskilling / development opportunities
- Friendly culture / teams. Supportive and collaborative
- Work in a role that ultimately helps protect the public and local communities
Job Purpose
Working as a member of the Specialist Technical Support Team, you will be providing a high level of technical support. You will be supporting a DevOps environment so can expect to be investigating, diagnosing and resolving a broad range of escalated service desk tickets including RPA, (Blue Prism), Power Apps / Automate and M365 queries.
Experience:
- 3+ years in a technical support role, investigating, diagnosing and resolving technical support issues
- Exposure to RPA, (specifically Blue Prism), builds as well as exposure to MS Power Apps and MS Power Automate
- Broad M365 technical support experience.
- Substantial experience in problem solving, solutions development and system management.
- Complex issue triage, problem investigation and coordination to closure including major incidents.
- Ability to drive complex application recoveries in a high-pressured environment.
