Bodyshop Receptionist | Accident Repair Industry | Droitwich | Full-Time | £26,000 - £28,000

Are you looking to join a dynamic and customer-focused team within the accident repair industry? We are recruiting for a Bodyshop Receptionist on behalf of our client, a well-established and growing company in Droitwich. This role is perfect for someone with a passion for delivering exceptional customer service, coupled with experience in a busy automotive environment.

About the Role: As the first point of contact for customers, you will play a key role in providing a seamless customer journey. You'll be managing customer interactions, explaining the repair process, and ensuring smooth coordination between the bodyshop team and clients. If you thrive in a fast-paced environment and enjoy multi-tasking, this could be the role for you.

Key Responsibilities:

Greet customers in person and over the phone, ensuring they understand the repair process and feel confident in the services provided.
Coordinate vehicle bookings and returns, managing the workflow to ensure efficient bodyshop operations.
Handle customer queries and liaise with the workshop to ensure accurate communication.
Organise replacement vehicles when required.
Manage administrative tasks including invoicing for parts, excess payments, and sales.
Keep customers updated on the progress of their repairs.
Arrange vehicle recoveries as needed.

The Ideal Candidate:

At least 3 years of experience in a fast-paced, customer-facing role within the accident repair industry or a similar environment.
Strong IT skills, including proficiency with Microsoft Office and bodyshop management systems.
A solid understanding of the accident repair process and motor vehicles.
Highly organised with the ability to juggle multiple tasks in a busy bodyshop.
Excellent communication skills, both verbal and written, with a proactive and positive attitude.
Knowledge of BSI standards and administration would be advantageous.

What’s in it for you?

Join a forward-thinking company with strong values and a commitment to excellent customer service.
Work with a dedicated team where your contributions will be valued.
Opportunities for growth and progression within the company.
Competitive salary with the chance to showcase and expand your skills in the automotive industry.

If you’re passionate, organised, and ready for a new challenge, we’d love to hear from you!