Bodyshop Receptionist

Bodyshop Receptionist | Accident Repair Industry | Droitwich | Full-Time | £26,000 - £28,000

Are you looking to join a dynamic and customer-focused team within the accident repair industry? We are recruiting for a Bodyshop Receptionist on behalf of our client, a well-established and growing company in Droitwich. This role is perfect for someone with a passion for delivering exceptional customer service, coupled with experience in a busy automotive environment.

About the Role: As the first point of contact for customers, you will play a key role in providing a seamless customer journey. You'll be managing customer interactions, explaining the repair process, and ensuring smooth coordination between the bodyshop team and clients. If you thrive in a fast-paced environment and enjoy multi-tasking, this could be the role for you.

Key Responsibilities:

• Greet customers in person and over the phone, ensuring they understand the repair process and feel confident in the services provided.
• Coordinate vehicle bookings and returns, managing the workflow to ensure efficient bodyshop operations.
• Handle customer queries and liaise with the workshop to ensure accurate communication.
• Organise replacement vehicles when required.
• Manage administrative tasks including invoicing for parts, excess payments, and sales.
• Keep customers updated on the progress of their repairs.
• Arrange vehicle recoveries as needed.

The Ideal Candidate:

• At least 3 years of experience in a fast-paced, customer-facing role within the accident repair industry or a similar environment.
• Strong IT skills, including proficiency with Microsoft Office and bodyshop management systems.
• A solid understanding of the accident repair process and motor vehicles.
• Highly organised with the ability to juggle multiple tasks in a busy bodyshop.
• Excellent communication skills, both verbal and written, with a proactive and positive attitude.
• Knowledge of BSI standards and administration would be advantageous.

What’s in it for you?

• Join a forward-thinking company with strong values and a commitment to excellent customer service.
• Work with a dedicated team where your contributions will be valued.
• Opportunities for growth and progression within the company.
• Competitive salary with the chance to showcase and expand your skills in the automotive industry.

If you’re passionate, organised, and ready for a new challenge, we’d love to hear from you!