Service Centre Technician

Job Title: Service Centre Technician
Location: Dronfield
Salary: Up to 28k (dependent on experience)
Hours: 37.5 per week
Contract: Permanent

Gi Group Recruitment are now seeking to appoint a Service Centre Technician to our client based in Dronfield. The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. The post holder will be expected to deliver a cost-effective repair service in line with customer service and quality expectations and provide timely support to our internal and external customers.

Key responsibilities and accountabilities:

• Day to day repair function consisting of assessment, service/repair, fault finding and calibration.
• Create the quality feedback loop between the service centre and the quality department.
• To report non-conforming material and submit improvement change requests.
• Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business.
• Ensure all third-party approvals are compliant for the department.
• Maintain the working standards in line with operational organisation and the 5S policies.
• Ensure that all relevant health & safety policies and procedures are observed.
• Perform other duties and tasks as required by the business.

Key Competencies:

• Repair & Calibration: Apply Engineering knowledge to achieve the required output.
• Initiative: Taking ownership of own work, doing what is needed without being asked, following through.
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer.
• Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements.
• Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.

Experience, Professional Qualifications and Personal Requirements:

• Candidates will ideally have experience in a Production & Test Environment.
• Lean manufacturing knowledge/awareness.
• Level 3 NVQ/BTEC Minimum or relevant equivalent experience.
• Knowledge and experience of Microsoft Office applications.
• Candidate will ideally have 3 years' experience in a engineering environment.

Hiring Contact: Brian Cave
Agency: GI Group Recruitment
If you would like any further information about any vacancies before applying, please feel free to contact or call (phone number removed).