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Service & Installation Manager
Hours of work: 9.00 am to 5.00 pm Monday to Friday
Company Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme.
My client has an exciting opportunity for a Service and Installation Manager for theirChesterfield branch.
We operate in a very niche and rewarding industry, making independent mobility accessible to all by adapting vehicles to each customers individual needs. With a list of over two hundred adaptations no two days are the same!
As Service & Installation Manager, you will be responsible for achieving maximum output of the branch through strategic planning and efficiencies whilst maintaining excellent customer service and quality standards.
Leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures.
This role would suit an experienced automotive manager or a candidate with a strong retail background with lots of fantastic ideas and a proactive, positive attitude.
As our Service & Installation Manager you will be responsible for:
Managing the diaries of a small team of technicians, support staff and sales team, you will ensure productivity and efficiency targets are achieved
Ensure the work is carried out to the highest standards and on time
Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
Ensuing that parts are ordered OTIF
Developing and mentoring staff
Building a strong team ethos and employee engagement
Ensuring we always remain compliant with company, manufacturer and health and safety policies
Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
Building and maintaining strong relationships with local car Dealerships
In order to be successful in this role you must have:
Proven track record of effective scheduling
A passion for delivering great customer service
High levels of literacy and numeracy
Good organisational and IT skills
High levels of accuracy and attention to detail
Ability to maintain calm under pressure
An understanding of modern motor vehicle technology
Excellent people management skills
Training on company internal systems will be provided to ensure a successful start in your career with the business.
Apply now.
