Customer Account Co-Ordinator

Customer Account Coordinator

Based in Dudley

Monday to Thursday 8:45am - 5:15pm, 50-minute lunch break

Friday 8:45am - 4:00pm, 25-minute break

13.59 per hour

Temporary to permanent

We are seeking a highly motivated and experienced Customer Account Coordinator to join our client's team. The ideal candidate will be customer-focused, data-driven, and proactive, with a strong ability to manage large customer accounts and source information effectively. This role requires excellent attention to detail, adaptability, and confidence in handling various tasks and responsibilities.

Qualifications

• Experience of working in an office environment (2 years min)
• Good level of English and Math's (GCSE C or above)
• Knowledge of Microsoft Excel, graphs, pivot tables, and accurate data input.

Skills

• Excellent communications skills, both internally and externally.
• Ability to disseminate information into clear communication
• Very well organised with the ability to work to deadlines and in an ever changing environment
• Building and maintaining relationships with customer contacts
• Source and analyse data to drive informed decision-making and improve customer service strategies.
• Proactively chase updates and follow up on customer inquiries and issues, ensuring timely and effective resolution.
• Clear communication skills in different media and able to use the right media for the right audience
• Good computer literacy and ability to learn new systems.
• Knowledge of Aerospace would be desirable.

Responsibilities

• To support Key Account Director with day-to-day running of key European customer accounts by being the first point of contact for contracted customers.
• Having a clear understanding and detailed knowledge of our customer's needs and requirements, being responsive and anticipating the customer's needs.
• Ability to make the correct decisions, on your own, based on available information and knowledge
• Maintaining and developing relationships with existing customers via telephone, emails, and teams.
• Proactively addressing customer issues and concerns in a timely manner.
• Creating and analysing data from various sources identifying trends, patterns and any 'pinch points'
• Develop relationships with all departments across the business to ensure customer service is smooth and professional at all times.
• Working with customer order books and ensuring deliveries are On Time and in Full to maintain our performance scores.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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