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Field & User Support Analyst

Summer Browning Associates
Posted 18 hours ago, valid for 23 days
Location

Dudley, West Midlands DY1 1HZ, England

Salary

£NEG Excellent Day Rate

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Contract type

Full Time

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Sonic Summary

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  • We are seeking a Field & User Support Analyst for a position in the public sector located onsite in Dudley, Bradford.
  • The role involves installing, supporting, and maintaining network and mobile communication devices to meet service level agreements.
  • Candidates must hold MV clearance and possess extensive Field & User Support experience, particularly with Radiocommunications and Airwave Radio networks.
  • Experience with secure private mobile communications networks used by emergency services and IT second line support is essential.
  • The salary for this position is competitive, and candidates should have relevant experience in the field.

We are looking for a Field & User Support Analyst to work within public sector.

Location: Onsite - Dudley, Bradford

About the role: You will be responsible to install, support and maintain network and mobile communication devices in order to ensure provision of specified services and meet associated service levels agreements

Essential Skills: The ideal candidates will hold MV clearance and have an extensive Field & User Support background, with the following skills/ experience:

  • Knowledge around Radiocommunications, preferably Airwave Radio network.
  • Experience of a secure private mobile communications network used by emergency services to support public safety.
  • Experience in support and administer overt radio communications, duties include managing, configuring and maintenance of Motorola and Sepura radios across the estate.
  • Experience of IT second line support, ideally relating to a computing environment.
  • Experience of resolving complex technical problems relating to deployed devices.
  • Experience around Motorola Integrated Terminal Manager (ITM) and Sepura Radio Manager. (Desirable)

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