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The After Sales Coordinator will :
- Accurately process customers' after-service issues and other product enquiries.
- Verify that the product/service specification, warranty terms & conditions of orders. Quotations where necessary.
- Maintain and build robust customer/working relationships
- Proactively follow complaints to closure.
- Handle customer complaints sensitively and effectively.
- Work closely with other areas of the business such as booking engineers time and scheduling / co-ordinating with the customer.
- Arranging hotel stay and out of hour works for the engineers.
- Utilise past prior working experience and knowledge gained within a manufacturing environment.
Skills required of the After Sales Coordinator:
- Understanding of after service needs, warranty and terms.
- Must be Proficient in Microsoft Office, Word, Excel and Outlook
- Excellent numeracy and literacy.
- Must have strong organisation and co-ordination skills.
- Good understanding of customers' needs for products and services.
- Experience in the use of an MRP systems an advantage.
- A prior customer service or after sales background is advantageous along with experience of customer retentions gained from within the manufacturing industry.
In return we will provide a competitive remuneration package, 25 days holiday plus stats, a family feel environment to work in, and full support and training on the products.
