Customer Communications Manager

Location: South West England, 2 days in office expected Salary: up to £60k base salary DOE

Oliver James has partnered with a leading life insurer in the South West of England supporting on a Customer Communications Manager position.

As the Customer Communications Manager, you will play a critical role in shaping and delivering clear, consistent, and engaging communications for their customers. You'll be responsible for creating content that educates, informs, and builds trust, ensuring their customers are always in the loop about their life insurance products, policies, and services.

• Lead Communication Strategy: Develop and implement a customer communications strategy that aligns with the company's goals and values, ensuring a seamless experience across all touchpoints.
• Content Creation & Management: Oversee the creation of customer-facing content, including emails, newsletters, policy updates, FAQs, brochures, and website copy.
• Customer-Centric Messaging: Ensure all communications are clear, empathetic, and tailored to our diverse customer base, enhancing their understanding of complex insurance products.
• Cross-functional Collaboration: Work closely with product, marketing, compliance, and customer service teams to ensure consistent messaging and effective communication of key initiatives.
• Brand Consistency: Maintain a strong and consistent voice across all customer communications, ensuring alignment with the company's brand and values.
• Monitor & Analyze Impact: Regularly track and analyze the effectiveness of communication strategies, gathering insights and feedback to refine and improve customer engagement.
• Crisis Communication: Play a key role in managing crisis or urgent customer communication, ensuring clarity, transparency, and timely updates during challenging situations.

• Experience: At least 3-5 years of experience in a customer communications or marketing role, preferably within the financial services or life insurance industry.
• Strong Communication Skills: Exceptional written and verbal communication skills, with an ability to simplify complex concepts for a broad audience.
• Creative & Strategic Thinking: A creative mindset with the ability to think strategically and develop innovative solutions to engage and inform customers.
• Stakeholder Management: Proven ability to collaborate with internal stakeholders at all levels, ensuring alignment and driving results.
• Attention to Detail: Strong attention to detail, with the ability to proofread and ensure accuracy across all communications.
• Analytical & Data-Driven: Comfortable analyzing communication effectiveness and making data-driven decisions to optimize customer engagement.

To discuss, please submit your CV via this advert or contact Ella Halliday at Oliver James