Field Collections Officer

Field Collections OfficerRemote based. Covering the South West of England£29,000 basic + Car Allowance + Bonus + Exceptional benefits package.

A global Energy company that will offer exceptional training and career opportunities.

Are you an experienced negotiator? Someone with excellent listening skills and natural empathy.

As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships. You'll be responsible for:

• Face-to-face client engagement: Visiting client premises to discuss and resolve outstanding debts.
• Debt recovery: Making collection calls, negotiating payment plans, and executing warrants when necessary.
• Data gathering: Collecting essential customer data, including meter reads and vulnerability assessments.
• Relationship building: Developing strong relationships with clients and colleagues.

To be successful in this role, you will need:

• At least 2 years of experience in a similar client-facing role.
• Ideally, having worked in payment collections
• Strong negotiation and problem-solving skills.
• Excellent communication and interpersonal skills.

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