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- Leading automotive company
- Hybrid (2-3 days in the office per week)
- Potential to go PERM
- Lead and complete Business Analyst (BA) activities on assigned demands.
- Conduct in-depth requirements gathering to understand project goals and objectives.
- Prepare and deliver high-quality documentation for handover to project delivery teams.
- Act as the primary liaison between demand requestors and the Systems & Data (S&D) team, ensuring data requirements are met.
- Collaborate with Intelligent Automation (IA) and Digital teams on customer experience (CX) demands.
- Perform data analysis and update weekly demand KPI reports.
- Provide process improvement support for projects within the S&D team.
- Foster positive, cross-functional relationships to ensure collaborative approaches to project delivery.
- Strong experience in business analysis and requirements gathering.
- Proficient in data analysis and reporting; experience with Excel and Office 365 is essential.
- Solid understanding of process development and optimisation.
- Stakeholder management experience, working with multiple teams and functions.
- Experience in an operational environment, managing multiple inputs and delivering focused outcomes.
- Excellent corporate presentation skills and the ability to communicate effectively with all levels of stakeholders.
- Strong IT skills, including proficiency with Excel, Word, PowerPoint, and Teams.
- A hybrid working model, allowing you to work from home 2-3 days per week.
- A collaborative and dynamic environment, where you’ll have the chance to work with global teams across various projects.
- The opportunity to develop new skills, especially in process optimization and data-driven decision-making.
- Exposure to cutting-edge customer care processes in a leading global automotive company.
